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Frequently Asked Questions

How can I place an order?

Your priorities have changed. We can imagine that you might want to spend less time on shopping but we are also aware that shopping is a pleasure for you. Therefore, we have prepared a very comprehensive web site for you so that you can have the easiest shopping experience possible. Select the category page you need (knitwear, tops, dresses) from our home page. Select the products you wish to purchase among various colour and size options, and add those products to your basket. You don't have anything in mind? Visit the Store page and enjoy our online store.

How can I complete my order?

Once you decide that you have all you need in your basket, you can complete your purchase by confirming your basket. At this point, your bank might ask you additional information, which will be sent to your mobile phone. You can complete your purchase by entering the necessary information on our website.

How can I pay for my order?

We accept payment via Visa and MasterCard.

Do I have to become a member to be able to place an order?

Becoming a member is not necessary for placing orders. You can shop on our website as a guest user. But don't forget! If you become a member, your previous orders will be kept on our database and will form the basis of the future campaigns you will be involved in. You will also be the first to be notified on everything about us.

Can I return a product I have purchased?

Of course! Just read our Return Policy. We easily accept returns and send refunds.        

What is the right size for me?

You only need to look at our Size Chart.

When should I purchase your products?

Most of our products are particularly designed for the pregnancy, breastfeeding and beyond. Therefore, you may actually purchase them anytime, since they can also be worn after the breastfeeding period. However, since you will need them right after giving birth and on the first days you won't have much time for shopping (most probably!) even though it is online, we advise you to buy them beforehand. Keep in mind that our products can be great gifts for a baby shower!

Use coupon code Accouchee for 10% off your first order.

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